FAQs
What services does Custom Stone provide?
Custom Stone is a full-service stone fabrication and installation company, handling every aspect of your project from start to finish. Our services include design consultation, precise templating, custom fabrication, and professional installation. By managing the entire process, we ensure exceptional craftsmanship, attention to detail, and a seamless experience from your initial consultation to the finished product.
What types of projects does Custom Stone work on?
Custom Stone specializes in both residential and commercial projects of all sizes. Whether you're renovating your home, building a new space, or upgrading a commercial property, we bring the same level of care and craftsmanship to every project.
Our work includes kitchen countertops, bathroom vanities, fireplace surrounds, outdoor kitchens and living spaces, custom bars, office reception areas, and much more. No matter the size or scope, we're committed to bringing your vision to life.
What can I expect when it comes to communication?
At Custom Stone, we believe exceptional customer service starts with great communication. From your first conversation through the final installation, you'll work directly with one of our owners, Anthony or Marissa. We take pride in providing a personalized experience, keeping you informed, answering your questions, and making sure you feel confident every step of the way. Our clients are our highest priority, and we're always just a phone call away.
What is the typical timeline for a project?
Every project is unique, and timelines can vary depending on the scope of work, material selection, your schedule, and coordination with other professionals involved in your project. We understand how important timing is, especially during a renovation or new construction project. Our goal is always to complete your installation as efficiently as possible without compromising quality. From the very beginning, we'll establish a clear project timeline. Every project includes a written contract outlining the anticipated start and completion dates, in accordance with Connecticut state requirements, so you'll know what to expect.
What types of stone does Custom Stone offer?
At Custom Stone, we offer an extensive selection of premium natural and engineered stone materials to complement every style, space, and budget.
Through our trusted network of industry-leading suppliers, we're able to source a beautiful variety of materials, including granite, marble, quartz, quartzite, and more.
Some of our preferred stone suppliers include IGM, MSI, and Elemar, and we proudly work with popular brands such as Cambria, Viatera, Caesarstone, and Silestone.
Whether you're looking for a timeless, understated design or a bold statement piece, we'll help you find the perfect material to bring your vision to life.
What Is the process from start to finish
It all begins with a conversation! Give us a call to discuss your project, your ideas, and your stone needs. We can schedule a visit to take measurements or, if you already have a cabinet layout with dimensions, we can use that to get started.
Once we understand your project's dimensions and requirements, we'll help you explore your material options. You can browse available selections in our warehouse or visit one of our trusted stone suppliers to hand-select your slabs. Whether you have something specific in mind or need inspiration, we'll help you find the perfect fit.
After you've narrowed down your material selections, we'll provide a detailed quote outlining the scope of work and what is included. Once you're ready to move forward, we'll prepare a written contract with established start and completion dates, along with a clear payment schedule. We believe in transparency, so there are no surprises along the way.
Once your contract is signed and your project is ready to move forward, we'll finalize the measurements and prepare your stone for fabrication.
You'll also have the opportunity to visit our shop and review the template layout on your selected slab before cutting begins. This is especially valuable for natural stone with distinctive veining, patterns, or movement. We want to make sure the finished design is exactly how you envisioned it.
It's time to bring your vision to life! We'll coordinate installation around your schedule and work with any other professionals involved to ensure a smooth experience.
Once your installation is complete, we'll walk you through the finished project, explain how to properly care for your new stone surfaces, and answer any remaining questions.
Our goal is simple: beautiful results and a customer experience you'll feel great about.
